Return and Shipping Policy

Effective Date: 1/1/2024

At Pro-Motive Street & Machine, customer satisfaction is our top priority. We strive to provide our customers with high-quality products and excellent service. 

1. Refund Policy

 We want you to be satisfied with your purchase. You may return your new, unused item within 60 days for a refund or an exchange. All exchanged or returned merchandise must be in factory condition with no modifications or alterations. Returned merchandise must include original packaging materials, warranty cards, manuals, instructions, etc. If the returned item does not meet these standards, your refund/exchange will not be issued. Please ensure that you carefully review your order before making a purchase to avoid any issues.

2. Shipping and Delivery Timing

Items purchased from our store typically take around 7 business days to arrive at our shop. Once your order has been processed and shipped, we will notify you. Please note that delivery times may vary based on your location and other external factors beyond our control.

3. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving the product. You will need to provide a detailed description of the issue and include photographic evidence of the damage or defect. Our team will review your case and, if deemed appropriate, offer a replacement or a refund.

4. No Warranties on Parts

Please be advised that Pro-Motive Street & Machine does not offer any warranties on parts. Customers are responsible for ensuring that the parts ordered are compatible with their specific requirements before making a purchase.

5. Local Pickup

Local pickup is available at our Bedford, NH location. If you prefer to pick up your order in person, please select the local pickup option during checkout. You will receive a notification once your order is ready for pickup with more details.

6. Contact Information

If you have any questions or concerns about your purchase or our return policy, please feel free to reach out at info@psmcars.com or call us 603-324-8190.

We appreciate your understanding and cooperation with our return policy. Thank you for supporting our business.