Items take 7-10 business days for delivery to our shop.
Return and Shipping Policy
Effective Date: 1/1/2024
All Sales Are Final
At Pro-Motive Street & Machine, customer satisfaction is our top priority. We strive to provide our customers with high-quality products and excellent service. However, due to the nature of our business, we have a strict policy regarding returns and exchanges.
1. Final Sale Policy
All sales made through our store, both online and offline, are final. We do not accept returns or exchanges for any products purchased. Please ensure that you carefully review your order before making a purchase to avoid any issues.
2. Shipping and Delivery Timing
Items purchased from our store typically take around 7 business days to arrive at our shop. Once your order has been processed and shipped, we will notify you. Please note that delivery times may vary based on your location and other external factors beyond our control.
3. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving the product. You will need to provide a detailed description of the issue and include photographic evidence of the damage or defect. Our team will review your case and, if deemed appropriate, offer a replacement or a refund.
4. No Warranties on Parts
Please be advised that Pro-Motive Street & Machine does not offer any warranties on parts. Customers are responsible for ensuring that the parts ordered are compatible with their specific requirements before making a purchase.
5. Local Pickup
Local pickup is available at our Bedford, NH location. If you prefer to pick up your order in person, please select the local pickup option during checkout. You will receive a notification once your order is ready for pickup with more details.
6. Contact Information
If you have any questions or concerns about your purchase or our return policy, please feel free to reach out at info@psmcars.com or call us 603-324-8190.
We appreciate your understanding and cooperation with our return policy. Thank you for supporting our business.
Our Online store
Before you buy from us...please read!
At Promotive Street & Machine, our main focus is out in the shop, building, customizing and fabricating for our customers' vehicles and projects. This online shop serves as a fresh expansion for us, allowing us to display a selection of products we use on our builds.
We're not just another online parts store; we're your dedicated partner in accelerating your automotive dreams. Our commitment to excellence is built on a foundation of meticulous vendor and product selection, combined with hands-on experience in customer and shop builds. Here's why we stand out from the rest:
Real-World Application: Our shop builds aren't just for show. They're real-world laboratories where we test the limits of the products we sell. By pushing the boundaries in our own projects, we gain firsthand knowledge of how the products perform in the most demanding conditions. For us, "demanding" entails more than just the product's physical performance; it also encompasses aesthetic demands, as assessed by judges and peers at a car show.
Customer Feedback: We value our customers' experiences and feedback. Their insights help us refine our product selection, ensuring that we only offer items that meet the highest standards and deliver on their promises.
A Passion for Speed: Our team is comprised of automotive enthusiasts who share your love for speed and precision. We're not just here to sell you parts; we're here to share our knowledge and expertise, helping you make the right choices for your projects.
Customer-Centric Approach: Our commitment to customer satisfaction is at the core of everything we do. Whether you're a seasoned racer, a weekend warrior, or just getting started in the world of automotive performance, we're here to provide you with personalized advice and support to make your dreams a reality.
When you shop at Pro-Motive Street & Machine's Online Speed Shop, you're not just buying parts; you're investing in a passion for automotive excellence. Our careful vendor and product selection process, combined with our real-world testing and dedication to customer satisfaction, ensure that every purchase you make is a step towards achieving your automotive performance goals. Thank you for choosing us as your trusted partner in the pursuit of speed and precision.
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